Surcharge Policies and Additional Fees
Cancellation Policy/Fee: You must cancel at least 24 hours prior to your delivery date to avoid any penalties. Cancellations less than 24 hours before the delivery date will result in a $49.99 fee. If canceled on the same day of delivery, on-route or on-site, there will be a fee of $89.99.
Hook Fee: If the drop-off or pick up of the bin cannot be completed due to the driveway/pathway not being clear or obstructed, a $69.99 hook fee may apply. For example, if there is a snowy and icy driveway, debris or parked vehicles in front of the bin, etc. Need A Bin drivers will ensure that the disposal bin is dropped off in a safe and convenient place if customers do not request a specific location. In some cases, a customer may request the bin to be moved (rather than taken away), and a hook fee will be applied as the driver must return and relocate the bin.
Separation Fee: There is a $99.99 separation fee for mixed debris on single debris flat rate bins if the debris can be removed and Need a Bin is made aware before pick up. A dirt bin can only contain dirt and small amounts of sod. A concrete bin can only contain concrete and aggregate (ask for details). An asphalt bin can only contain poured asphalt that might be removed for example from driveways or parking lots and do not include asphalt shingles. Please read your invoice carefully for accuracy and clarification of charges.
Red Clay Brick Fee: There is a $125.00 fee for the loading of red clay bricks.
Reinvoicing: If a bin has been sold/invoiced as a single debris flat rate bin (such as a dirt or concrete bin, as outlined on the invoice), and if multiple types of debris are found in the bin upon pick up, Need a Bin reserves the right to re-invoice the customer as a mixed garbage bin at the current rates. Please check your invoice for accuracy it reflects what was discussed at the time of order. Please contact our office if there are any errors or you have any questions.
Leveling Fee (garbage bins) A $39.99 fee may apply if your load is over the wall height. If the driver is able to redistribute the contents in a few minutes safely without having to go inside the bin the level fee will be charged to the customer. This is for safety reasons and for our company to remain in compliance. Disposal bins must only be filled level to the top of the wall height. If your load is over the wall height and the driver can not quickly and safely redistribute the load the bin will be left for the customer to remove items or redistribute items. Then the customer will need to call us again to re order another pick up. The customer will now incur a leveling fee, hook fee, and additional daily charges. This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. The same policies also apply to any bin that has been filled with material that impedes the safe and complete closure of the bin doors.
Rental Charges/Extra Day Fees: The daily rental rate after the 7-day rental period is $20.00 per day.
Leveling Fee (concrete, dirt or asphalt bins) A $49.99 fee will be to any dirt, concrete or asphalt bins where the material is piled up over the wall height or if the load is not evenly distributed if the driver is able to within a few minutes and safely from the outside of the bin. This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. If your load is over the wall height and the driver can not quickly and safely redistribute the load the bin will be left for the customer to remove items or redistribute items. Then the customer will need to call us again to re order another pick up. The customer will now incur a leveling fee, hook fee, and additional daily charges
The rental agreement is offered and accepted under the following terms and conditions:
- All bins must remain in the same place where the Need a Bin driver dropped it off.
- Bins dropped off on-road must have a valid permit from the city displayed on the bin and a copy of the permit must be emailed to Need a Bin at [email protected] a minimum of 2 days prior to drop off date. It is the responsibility of the customer to ensure the safety of the bin and its contents.
- All Need a Bin bins must be at the property and for the purpose described by the customer, stated on Need a Bin invoice.
Payment Terms and Conditions: Invoices are due upon receipt. Invoiced amounts not received by the due date will be subject to a late payment charge and/or accruing interest at 2% per month.
Scheduling Pick Ups: We try our very best to accommodate our customer’s needs and requests. However, if you are wishing for a specific day or time for pick up, it is always best to plan ahead in order to avoid disappointments or inconveniences. We do make a courtesy call to our customers on the 5 or 6th day of rental to confirm pick up on the 7th day, if not already previously arranged. This information is also on your invoice. Sometimes, due to high demand periods, weather or unforeseen circumstances we may be delayed or cannot accommodate late/last minute requests. It is the customer’s responsibility to make sure that they communicate with our office and confirm the pick up date. If no pick up date is confirmed with our office by the 7th day, then the daily rate will start being charged on the 8th day and on. After 7 overdue days on bin rental and no communication from customers, we will automatically pick up the bin, bill and charge customers via the original payment method.
Property Liability: Need A Bin drivers are fully trained and will take extra precaution when dropping off and picking up bins. Need a Bin drivers to use wooden plates for driveway protection. Need A Bin does not cover any damages to your hardscape and or softscape to the property (such as grass, asphalt, concrete, etc.).
Damage Waiver: Drivers will try their very best to accommodate any customer requests for bin placement. The driver dropping off the bin might foresee the potential for property damages by carrying out the customer’s request. If the customer still wishes to go ahead, the driver will have the customer sign a damage waiver. In addition, Need a Bin is not responsible for any materials or substances customers place in the bin that might leak out and stain or cause damage to customers driveway or property. .
Materials NOT Allowed in the Bin: The following materials are NOT allowed in the bin: propane tanks and cylinders ,ammunition, leftover paint, paint cans, paint thinner, stains and varnish, household cleaning products, batteries, fluorescent light bulbs, tires, motor oil, gasoline and antifreeze aerosol cans, pesticides and fertilizers, pharmaceuticals and biomedical waste, any chemicals or any other hazardous waste. If hazardous waste is inside the bin and visible to the driver, the bin will not be picked up and additional fees will apply. If it is not visible upon pick -up, but revealed at the transfer station, additional fees will apply.
Winter Policy Customer must have the driveway and/or pathway clear of snow and ice and have area well salted including around the bin. If Bin Pick up/or Drop off is not able to be completed due to snow or ice issues the driver will need to return and a hook fee will be charged.
Live Load – A live load is defined as a 30 minute or less loading/filling of the disposal bin. Our drivers are unable to assist or wait longer. than 30 minutes. If the Driver is on site for longer than 30 minutes there will be a charge of $20 for each additional 15 mins.
Weight Calculation: 907 kgs = 2000 lbs = 1 Ton (US Short Ton) Industry Standard
Overweight and illegals loads – If customers order mixed garbage bins and do not disclose upon ordering that there will be dirt, concrete or asphalt going into the mixed garage bin and the approximate quantities of these materials. If upon pick up if the weight is over the limit and the hook lift truck can not pick up the overloaded bin then the customer will have 2 choices. 1. Remove some of the contents of the bin in which case there will be a charge of $99.99 with a maximum time limit of 30mins to remove debris. 2. Leave bin with customer and return with another bin. The customer will then have to empty some of the contents from 1st bin into the 2nd bin and reschedule pick ups of both bins in which case there will be a charge of $99.99 plus the cost of the 2nd bin rental. Maximum Weights for 10 yard, 14 yard, 20 yard bins is 4 Tons
Rescheduling – If customers need to reschedule a bin drop off or pick up Need a bin requires a minimum of 24 hours notice. Less than 24 hrs notice will incur a rescheduling fee of $29.99. To Reschedule Same day pick ups $49.99. To reschedule on route calls $69.99.