Need a Bin
Terms of Service

Rental Agreement

All rentals are governed by the following terms. Bins must remain in the location where they were originally dropped. Bins placed on city roads require a valid municipal permit, which must be displayed on the bin and emailed to [email protected] at least one day before delivery. The customer is responsible for ensuring the safety of the bin and its contents. Bins must remain on the designated property and be used solely for the purpose outlined in your invoice.

Cancellation/Service Fee: To cancel or reschedule a bin, we require at least 24 hours’ notice prior to the scheduled delivery date to avoid cancellation fees. Same-day cancellations or reschedules that interfere with our dispatch schedule are subject to an $89.99 fee. If the driver is already en route or on-site, a $119.99 fee will apply. Our drivers aim to complete every delivery and pick-up as scheduled, but they cannot retrieve bins that are blocked, overloaded, or unsafe. In such cases, additional service fees will be charged.

Leveling Fee: All disposal bins must be filled level to the wall height. If the load exceeds this and the driver is able to safely redistribute it on-site for transport, a $39.99 leveling fee may apply. If the driver cannot safely adjust the load, the bin will not be picked up. It will remain on-site until the load is brought below the fill line. In such cases, the on-site cancellation fee will apply.

Separation Fee: When a flat-rate bin (for dirt, concrete, or asphalt) is filled with mixed materials, a $99.99 separation fee will be charged if the driver can safely separate the contents. If the materials cannot be safely separated, the bin will be reclassified as a Mixed Garbage Bin and charged accordingly by weight. Please review your invoice carefully to ensure your materials match the type of bin ordered.

Red Clay Brick Fee: There is a $125.00 fee for the loading of red clay bricks, unless disclosed on booking.

Bin Pick Ups: We require at least one business day’s notice for bin pick-up requests, though during peak periods, two days may be necessary. Pick-ups can occur any time between 7 a.m. and 5 p.m. While we strive to meet customer timing preferences, external factors such as traffic or weather may cause delays.

Change Order: If the contents of the bin do not match the type ordered, Need A Bin reserves the right to re-invoice based on the actual material disposed of. For instance, if a dirt bin is used for mixed rubble, the pricing will be adjusted accordingly. Your invoice outlines what can and cannot go in the bin—please refer to it before filling your bin.

Extended Rental Period: All bin rentals include a 7 day rental. If you need more time, extensions are available at $20/day or $100/week. Our team will contact you on the 6th day of your rental if a pick-up hasn’t been scheduled. If we cannot reach you, daily extension fees will automatically apply until contact is made. If we speak with you on Day 7, a $20 extension fee will be charged.

Weight Calculation: 907 kgs = 2000 lbs = 1 Ton (US Short Ton) Industry Standard

Weight Overages: If your bin exceeds the included weight, you will automatically be charged the prorated overage fee of $120/ton using your original payment method. All overage invoices are sent to the email on file. You may request a copy of the transfer slip. We are not responsible for natural weight increases caused by rain or snow.

Overweight and Illegals Loads: Dirt, asphalt or concrete cannot be disposed of in our Mixed Garbage Bins. If on pick up, the driver discovers dirt, asphalt or concrete inside the bin and is unable to successfully pick it up, fees will apply such as the need for an additional bin. The maximum weight of the bin cannot exceed 5 tons. 

Hook Fee: If you request the bin to be moved on-site rather than removed, a $69.99 hook fee will apply. Our customer service team will confirm your preferred drop-off location at booking. If incorrect or unclear instructions are provided, and the bin must be relocated after delivery, this fee will also apply.

Payment Terms and Conditions: Payment is due before delivery. Invoices must be paid upon receipt. If payment remains outstanding for more than 60 days, the invoice will be transferred to collections. At that point, Need A Bin will no longer be able to assist with resolution.

Property Liability: Although our drivers are trained and use driveway protection, we are not liable for any damages that may occur to your property. Driveway protection prevents surface scratches but not sinking due to weight or weather. We are also not responsible for staining or damage caused by substances placed in the bin that may leak out.

Damage Waiver: If you request bin placement that could risk damage to your property, our driver may ask you to sign a damage waiver before proceeding.

Live Load: Live loads are defined as appointments where the bin is filled within 30 minutes while the driver waits. Our drivers cannot assist with loading. If loading exceeds 30 minutes, a $2 per minute charge will apply for the additional time. 

Bin Size Recommendations: Based on the information provided to our customer representative team, bin sizes can only be recommended. There is no guarantee that the recommended bin size will be the exact size required for your job and it is your sole responsibility to order the bin size that you feel will work best for your needs. Please be aware that Need A Bin has resources available to you that can be provided upon request to determine the correct bin size required. 

Request Times: Upon booking, customers can select two (2) request times, 7am-12pm or 12pm-5pm. These are preferred windows and not guaranteed times. If you require a specific time, we recommend booking for the day before. All bins are delivered and picked up between 7 a.m. and 5 p.m.

Damages to Bin: If a bin is damaged while on-site, please notify us immediately. Bins may not be moved or repositioned by customers. If bins are damaged due to non-compliance with our terms, you may be responsible for repair costs.

Contractor/Client Conflict: Need A Bin maintains confidentiality with all clients and will not intervene in disputes between contractors and clients. If you’re ordering a bin for a location you do not own, please ensure you have proper authorization beforehand.

Marketing: By using our services, you agree to allow us to use any photos, reviews, or descriptions from your project for marketing purposes. You also consent to receiving promotional emails and texts related to our services.

Winter Policy: During winter, customers must ensure that driveways and pathways are clear of snow and ice and properly salted. If we are unable to deliver or pick up the bin due to unsafe conditions, a service fee will apply.

Garbage Compression: Customers may not use third-party compactors or garbage crunchers in our bins. These devices can damage the bins and are strictly prohibited. Customer Information: It is the customer’s responsibility to provide accurate delivery and contact information. If incorrect details are given that affect your bin’s delivery, the cancellation fee will apply as outlined earlier.

Radiation Fee: All bins are scanned for radiation at the transfer station. If any radiation is detected, the customer will be charged the applicable fee (typically $165–$200), which is required to ensure safe disposal of radioactive materials. These may include certain types of ceramics, granite, and soil. Learn more at This Old House Radiation Guide.

Asbestos Disposal: The asbestos abatement team must safely bag and prepare materials before pick-up. Our drivers are not permitted to handle asbestos. It must be double-bagged, and the liner or lid must be securely closed. If the liner is torn or damaged, contact us immediately. Before pick-up, we will request a photo to confirm that proper procedures were followed.

Materials NOT Allowed in the Bin: The following materials are NOT allowed in the bin: propane tanks and cylinders, ammunition, leftover paint, paint cans, paint thinner, stains and varnish, household cleaning products, batteries, fluorescent light bulbs, tires, motor oil, gasoline and antifreeze aerosol cans, pesticides and fertilizers, pharmaceuticals and biomedical waste, any chemicals or any other hazardous waste. If hazardous waste is inside the bin and visible to the driver, the bin will not be picked up and additional fees will apply. If it is not visible upon pick-up, but revealed at the transfer station, additional fees will apply.

General Inquiries: Please contact the office at 1-866-333-2246 for all your disposal bin needs and questions. Please refrain from contacting our drivers as they are busy fulfilling orders and do not have access to information and software to process your requests such as scheduling bin pick ups or changing your bin orders.