Surcharge Policies and Additional Fees
Cancellation Policy/Fee: To cancel or reschedule your order, at least 24 hours notice prior to your delivery date is required to avoid any cancellation fees. If a bin is canceled or rescheduled on the same day and interferes with the day’s dispatch schedule, a fee of $89.99 will apply. If a bin is canceled or rescheduled on-route or on-site, a service fee of $119.99 will apply. Need A Bin drivers will do their best to ensure that bins are successfully dropped off and picked up, however, for example, will not be responsible for picking up bins that are overloaded, blocked in or unsafe to retrieve. Applicable fees will apply.
Materials NOT Allowed in the Bin: The following materials are NOT allowed in the bin: propane tanks and cylinders, ammunition, leftover paint, paint cans, paint thinner, stains and varnish, household cleaning products, batteries, fluorescent light bulbs, tires, motor oil, gasoline and antifreeze aerosol cans, pesticides and fertilizers, pharmaceuticals and biomedical waste, any chemicals or any other hazardous waste. If hazardous waste is inside the bin and visible to the driver, the bin will not be picked up and additional fees will apply. If it is not visible upon pick-up, but revealed at the transfer station, additional fees will apply.
Hook Fee: In some cases, you may require the bin to be moved, rather than taken away. A hook fee of $69.99 will be applied for on-site relocations (same delivery address). On booking, the customer representative team will inquire about bin position on delivery. If the incorrect instructions are provided and you would like the driver to return to reposition the bin, this hook fee will apply. For example, if there is a snowy and icy driveway, debris or parked vehicles in front of the bin, etc. Need A Bin drivers will ensure that the disposal bin is dropped off in a safe and convenient place if customers do not request a specific location. In some cases, a customer may request the bin to be moved (rather than taken away), and a hook fee will be applied as the driver must return and relocate the bin.
Leveling Fee (garbage bins) A $39.99 fee may apply if your mixed garbage load is over the wall height and the driver is able to safely remove or redistribute the contents for safe transportation. Disposal bins must only be filled level to the top of the wall height. If your load is over the wall height and the driver can not quickly and safely redistribute the load, the bin will NOT be picked up and can be rescheduled for pick up once the bin is safe to transport (all contents are below wall height). This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. The same policies also apply to any bin that has been filled with material that impedes the safe and complete closure of the bin doors.
Leveling Fee (concrete, dirt or asphalt bins) A $39.99 fee will be to any dirt, concrete or asphalt bins where the material is piled up over the wall height or if the load is not evenly distributed if the driver is able to within a few minutes and safely from the outside of the bin. This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. If your load is over the wall height and the driver can not quickly and safely redistribute the load the bin will be left for the customer to remove items or redistribute items. Then the customer will need to call us again to re order another pick up. The customer will now incur a leveling fee, hook fee, and additional daily charges
Separation Fee: There is a $99.99 separation fee for mixed debris on single debris flat rate bins if the debris can be removed safely by the Need a Bin team on pick up. If flat rate bins (dirt, concrete bin and asphalt bin) are mixed with other materials such as garbage, a change order will occur to a Mixed Garbage Bin which is charged by weight. Please review your invoice for items not accepted in the bin rented. A dirt bin can only contain dirt and small amounts of sod. A concrete bin can only contain concrete and aggregate (ask for details). An asphalt bin can only contain poured asphalt that might be removed for example from driveways or parking lots and do not include asphalt shingles. Please read your invoice carefully for accuracy and clarification of charges.
Red Clay Brick Fee: There is a $125.00 fee for the loading of red clay bricks, unless disclosed on booking. A fee of $119.99 will apply if the bin cannot be picked up safely. Please see the above cancellation/service fee.
Bin Pick Ups: Please provide at least one (1) business day’s notice for bin pick ups. At times, two (2) business days’ notice may be required such as during busy months. The Need A Bin Team will do their best to accommodate customer requests, however, please be aware that some factors are outside of our control such as traffic and weather conditions.
Change Order: If a bin has been sold as a type of bin, but on pick up, it is a different bin, Need a Bin reserves the right to re-invoice the customer with the correct pricing for their bin service. For example, if a customer orders a dirt bin however on pick up, it is a mixed rubble bin, the difference in pricing will apply. All invoices include what can and cannot be included in the bin ordered. Please review it to ensure accuracy of the items disposed of.
Extended Rental Period: All rentals include a 7 day rental. If additional time is required, it is billed at $20 per day or $100 per week. Our customer representative team will contact you on the 9th day of your rental period, through a phone call or email, if a pick up has not already been scheduled. If contact is unsuccessful, the extended rental rates will automatically be charged on the 5th day to the original method of payment at a rate of $100 (for the weekly extended rate) and will be non-refundable. Need A Bin will attempt to connect with you each day following your rental period until contact has been made. If contact is made prior to the 5 days, the extended rental rates that apply will be charged on scheduling of pick up. The bin pick up must be scheduled by the 9th day of your rental period to avoid additional charges. If contact is made on the 10th day of your rental period, a $20 extension fee will apply.
Weight Calculation: 907 kgs = 2000 lbs = 1 Ton (US Short Ton) Industry Standard
Weight Overages: If your bin exceeds the included weight in your original rental price, the prorated amount due will automatically be charged to the original method of payment. If the cost of the invoice exceeds $200, a phone call will be provided to you. If there is no answer, a voicemail will be left and the original method of payment will be processed. All weight overage invoices will be emailed to the email address provided on booking. Upon request, a weight slip can be provided. Need A Bin is not liable for factors outside of our control that contribute to the weight of your bin such as rain or snow. The weight of the bin is calculated and processed based on the weight of the bin at pick up.
Overweight and Illegals Loads: Dirt, asphalt or concrete cannot be disposed of in our Mixed Garbage Bins. If on pick up, the driver discovers dirt, asphalt or concrete inside the bin and is unable to successfully pick it up, fees will apply such as the need for an additional bin. The maximum weight of the bin cannot exceed 5 tons.
The rental agreement is offered and accepted under the following terms and conditions:
(a) All bins must remain in the same place where the Need a Bin driver dropped it off.
(b) Bins dropped off on-road must have a valid permit from the city displayed on the bin and a copy of the permit must be emailed to Need a Bin at [email protected] a minimum of 2 days prior to drop off date. It is the responsibility of the customer to ensure the safety of the bin and its contents.
(c) All Need a Bin bins must be at the property and for the purpose described by the customer, stated on Need a Bin invoice.
Payment Terms and Conditions: Invoices are due upon receipt. All bins must be paid for before they are dispatched for delivery. If your account has outstanding balances and payment is not received within sixty (60) days, your invoice will be sent to an outside collection agency, in which our company will no longer be able to assist to resolve the transaction further.
Property Liability: Need A Bin drivers are fully trained and take all precautions when dropping off and picking up bins. Driveway protection is included in all rentals. Need A Bin is not liable for any potential damages that may occur to your property during your rental as we take every precaution possible. Our driveway protection prevents scratches but cannot prevent sinking due to the weight of the bin and external factors outside of our control that are non-preventable, such as weather conditions.
Damage Waiver: Drivers will try their very best to accommodate any customer requests for bin placement. The driver dropping off the bin might foresee the potential for property damages by carrying out the customer’s request. If the customer still wishes to proceed, the driver will have the customer sign a damage waiver. In addition, Need a Bin is not responsible for any materials or substances customers place in the bin that might leak out and stain/cause damage to customer’s driveway or property.
Live Load: A live load is defined as a 30 minute or less appointment to load the disposal bin. Our drivers are unable to assist with disposing of items and are there to wait for the bin to be filled. If the driver is on site for longer than 30 minutes, it will be billed at $2/minute thereafter.
Bin Size Recommendations: Based on the information provided to our customer representative team, bin sizes can only be recommended. There is no guarantee that the recommended bin size will be the exact size required for your job and it is your sole responsibility to order the bin size that you feel will work best for your needs. Please be aware that Need A Bin has resources available to you that can be provided upon request to determine the correct bin size required.
Request Times: Upon booking, customers can select two (2) request times, 7am-12pm or 12pm-6pm. Please keep in mind that request times are ONLY recommended times and not guaranteed. If you require a bin for a specific time, we always recommend having the bin delivered the day before.
Damages to Bin: Please notify us if any damage occurs to the bins while on your property/job site. Please be aware that at no time shall persons relocate the disposal bin on their property. The bin must remain in the same location as originally placed on drop off. If damages occur to the bin due to terms and conditions of this invoice not followed, repair charges may apply.
Contractor/Client Conflict: Confidentiality must remain between Need A Bin and our customers at all times. At no point will Need A Bin get involved with contractor and client conflict. If you are ordering a bin to a location that you do not have ownership to, please ensure that appropriate permission has been granted before the bin has been delivered.
Marketing: Client agrees to allow us to utilize any photos, descriptions, reviews, quotes, texts or videos of the property for marketing purposes. By inquiring about our services or doing business with us, you are giving your consent to receive notifications and messages (e-mail or text) regarding our promotions or services.
Winter Policy: Customers must have the driveway and/or pathway clear of snow and ice and have the area well salted including around the bin to ensure successful drop off and pick up of your disposal bin during the winter months. If the bin pick up/or drop off is not able to be completed due to snow or ice issues, a service fee will apply.
Garbage Compression: At no time are customers allowed to utilize a third-party garbage compression/cruncher inside our disposal bins. This service will cause damage to the bin and the customer will be held liable. If you require such a service, please contact our office at 1-866-333-2246 to discuss this matter further and acceptable options.
Reinvoicing: If a bin has been sold/invoiced as a single debris flat rate bin (such as a dirt or concrete bin, as outlined on the invoice), and if multiple types of debris are found in the bin upon pick up, Need a Bin reserves the right to re-invoice the customer as a mixed garbage bin at the current rates. Please check your invoice for accuracy it reflects what was discussed at the time of order. Please contact our office if there are any errors or you have any questions.
General Inquiries: Please contact the office at 1-866-333-2246 for all your disposal bin needs and questions. Please refrain from contacting our drivers as they are busy fulfilling orders and do not have access to information and software to process your requests such as scheduling bin pick ups or changing your bin orders.
Voicemails/Emails: All voicemails and emails will be responded to within 24-48 business hours. If you require immediate assistance, please contact the office at 1-866-333-2246. If it is after hours, you can utilize our self-service checkout, quote request, and bin pick up scheduler on our website at www.186needabin.com
Customer Information: It is the customer’s responsibility to provide the office with their accurate information, from contact information to delivery address. If you incorrectly provide information on booking which affects the success of your bin delivery, a $69.99 fee will apply to correct this error. If the error cannot be fixed, such as the delivery address being outside of our service area, a cancellation fee may apply. Please see the above cancellation fee for more information.
Radiation Fee: Each time a disposal bin is taken to a transfer station, it is scanned for radiation. If any radiation is detected, you will be responsible to cover the radiation fees charged by the transfer station, which can vary from $165-$200. This is something that is unavoidable on our part and is something that is charged to keep large amounts of radioactive material out of our regular landfill sites as it needs to be separated and disposed of correctly and safely. Some examples of items that might contain radioactive material are old china and glassware, granite and natural stone, soil. Link for more information
Asbestos Disposal: It is the responsibility of the Asbestos Abatement team to safely and properly remove the asbestos and prepare it for transportation according to the Ministry of Environment rules and regulations. At no time, will our drivers be required to touch the Asbestos. Please ensure on pick up that the Asbestos is double bagged and the liner or lid has been closed tightly. If at any point, a tear or rip occurs in the bin liner during disposal, please call us immediately at 1-866-333-2246. When you are ready for the bin to be picked up, a photo of the bin will be requested before the bin is scheduled to ensure proper disposal.